Terms of Service
Please read these Terms of Service carefully. By registering or using this website, you agree to be bound by these terms.
Last updated: 2026 / 5 / 29
I. Agreement Acceptance
Welcome to Mumu Youxuan (hereinafter referred to as "this Website"), operated by the Mumu Youxuan team. Please read these Terms of Service (hereinafter referred to as "these Terms") carefully and fully understand their contents, especially the clauses that exempt or limit liability, govern applicable law, and resolve disputes.
Important Notice:By registering, logging in, or using our website services, you acknowledge that you have read, understood, and agree to be bound by all terms herein. If you do not agree with any part of these terms, please discontinue use of this website immediately.
II. Account Registration and Usage
2.1 Registration Eligibility
- You must have full capacity for civil conduct and be able to bear legal liability independently.
- If you are a minor, please read these terms with your legal guardian and use the service only after obtaining their consent.
- No entity is permitted to use this website for commercial wholesale, resale, or other business activities.
2.2 account information
- You must provide real, accurate, and complete registration information (including mobile number, email, etc.).
- Update your information promptly to ensure account security.
- You are solely responsible for any losses resulting from inaccurate information.
2.3 Account Security
- You are responsible for safeguarding your account information and must not lend or transfer it to others.
- If you discover your account has been compromised or if there are other security issues, please notify this website immediately.
- We are not liable for any losses resulting from your failure to safeguard your account.
Close 2.4 account
You may cancel your account at any time, provided the following conditions are met:
- No active orders or return requests found in your account.
- No outstanding balance on your account
- After deactivation, we will delete or anonymize your personal information in accordance with applicable laws.
III. Shopping Rules
3.1 Product Showcase
Product information displayed on this site (including images, text, prices, etc.) is for reference only. Actual products may vary slightly due to production batches, supplier changes, or other factors.
Tip:We strive to ensure the accuracy of product information but do not guarantee it is error-free. If you find any inaccuracies, please contact us immediately.
3.2 Pricing Details
- Product price is in RMB, excluding shipping fees unless otherwise specified.
- Prices may vary due to promotions, market changes, and other factors. Final price is subject to the checkout page.
- We reserve the right to cancel your order and notify you if a system error causes an obviously incorrect price.
3.3 order placed
- Your order is confirmed once you submit it and complete the payment.
- After your order is confirmed, we will provide the products and services as agreed.
- We reserve the right to cancel orders and issue refunds in cases of out-of-stock items or force majeure.
3.4 Delivery Details
- We will arrange shipment as soon as possible. Actual delivery time is subject to the logistics carrier.
- Please ensure your shipping address is accurate and your contact information is up to date.
- You are responsible for any delivery delays caused by incorrect addresses or inability to contact you.
IV. Payment Rules
4.1 Payment Method
This site accepts the following payment methods:
- Alipay Web Payment
- Other payment methods announced on this website
4.2 Payment Security
This site uses a secure payment system. Your payment information is protected with encryption. Please note:
- Do not share your payment password, verification codes, or other sensitive information with anyone.
- This website will never ask for your payment password for any reason.
- If you encounter a payment issue, contact the payment provider and this website immediately.
4.3 refund processing
For orders eligible for refunds, we will process the return to the original payment method upon approval:
- Alipay Payment: 1-3 business days to arrive
- Bank card payment: 3-7 business days to arrive
- Actual arrival time is subject to the payment processor.
V. Prohibited Conduct
When using this website's services, you must not engage in the following:
1.Post harmful content such as illegal, pornographic, violent, terrorist, or gambling-related material.
2.Infringing on others' intellectual property rights, trade secrets, right to privacy, and other legitimate rights and interests.
3.Engaging in fraudulent transactions, order manipulation, cash-out schemes, or other activities that disrupt market order.
4.Using any automated programs, bots, crawlers, or similar technical means to access this website
5.Attack, intrude into, or disrupt the systems or networks of this website.
6.Impersonating staff of this website or third parties to commit fraud
Violation Handling:If you are found to have engaged in any of the prohibited behaviors listed above, we reserve the right to immediately suspend or terminate our services to you and to pursue legal action.
VI. Intellectual Property
All intellectual property rights in the content on this website (including, but not limited to, text, images, audio, video, software, programs, code, trademarks, logos, etc.) are owned by this website or the relevant rights holders.
- You may not copy, distribute, modify, rent, lease, sell, or otherwise use any content on this site without authorization.
- You may use this website's services within the authorized scope, but not for commercial purposes.
- By posting content (such as reviews or photos), you grant this website a free license to use it.
VII. Disclaimer
This website is not liable in the following circumstances:
- Service interruption or data loss caused by force majeure (e.g., natural disasters, war, government actions, cyberattacks)
- Account information leakage or financial loss caused by improper operation or poor custody
- Service issues caused by third parties (e.g., logistics providers, payment processors)
- Any losses you incur by accessing third-party websites through links on this site
- Losses caused by factors other than the fault of this website
8. Terms Changes
We reserve the right to modify these terms from time to time due to business developments or changes in laws and regulations. Updated terms will be posted on our website. For material changes, we will notify you via website announcements, email, or SMS.
If you do not agree to the modified terms, stop using this website immediately. Continued use constitutes acceptance of the updated terms.
Contact Us
If you have any questions about these Terms of Service, please contact us.
Customer Service QQ: 2928385112
Service Hours: 9:00-21:00 (AI Support Available 24/7)
Email: legal@mumu.com