Privacy Policy
We take your privacy seriously. Please read this policy carefully to understand how we handle your personal information.
Last updated: 2026 / 5 / 29
Introduction
Mumu Youxuan (hereinafter referred to as "we") understands the importance of your personal information and is committed to keeping it safe and secure. To maintain your trust in us, we adhere to the following principles to protect your personal information:
I. Information We Collect
1.1 Information you voluntarily provide
When you use our services, we may collect the following information:
- Account Information:Mobile phone number and email address provided during registration
- Order Details:Recipient Name, Contact Number, Delivery Address, Order Details
- Payment Information:Payment account, payment history (processed by the payment provider; we do not store your payment password)
- Customer Service:Chat history and contact information with customer support
1.2 Automatically Collected Information
When you visit our website, we may automatically collect the following information:
- Device Information:Device Model, Operating System, Browser Type, IP Address
- Log Information:Access Time, Pages Visited, Click Records, Search History
- Cookie Information:Used to identify users and save user preferences (see Cookie Policy)
Information collected with your consent after 1.3
We may collect additional information in the following scenarios:
- Winning and shipping information during promotional activities
- Review content and images
- Feedback information during survey participation
II. Purpose of Information Use
The information we collect will be used for the following purposes:
✓ Service Provided
Process orders, arrange delivery, and provide after-sales support.
✓ Customer Support
Respond to inquiries, handle complaints, and resolve issues
✓ Product Improvements
Analyze user behavior, optimize product features, and enhance the user experience.
✓ Security Guaranteed
Prevent fraud, protect account security, and maintain system stability
✓ Marketing & Promotion
Send promotional messages and new product notifications (you can unsubscribe at any time)
✓ Legal Compliance
Fulfill legal obligations and comply with regulatory requirements
3. Information Sharing and Disclosure
3.1 Shared Scenarios
We will not sell, rent, or trade your personal information to third parties. We may share necessary information with third parties only in the following situations:
- Logistics Provider:To complete product delivery, we need to share the recipient's name, phone number, and address.
- Payment Institution:To complete payment settlement, order amount and payment account information must be shared.
- Customer Service System:To provide customer support, order information and communication records may be shared.
- Marketing Partners:With your consent, we may share information for joint marketing purposes (you can withdraw consent at any time).
3.2 disclosure scenario
We may disclose your personal information in the following situations:
- As requested or with your consent
- To comply with legal obligations or assist judicial proceedings
- To protect our or users' legal rights and interests
- In emergencies to protect personal safety
4. Information Security Protection
We employ multiple security measures to protect your personal information and prevent unauthorized access, use, modification, disclosure, or destruction:
Technical Measures
Employs security measures such as SSL/TLS encryption for data transmission, encrypted data storage, access control, and firewalls.
Management Measures
Establish data security policies, provide privacy protection training for employees, and strictly limit data access permissions.
Emergency Measures
Establish a data security incident response plan. In the event of a breach, we will notify you promptly and take corrective actions.
V. Your Rights
Under applicable laws and regulations, you have the following rights regarding your personal information:
✓ Access
You have the right to access your personal information held by us. You can view it in "My Account" or contact us for more details.
✓ Right to Rectification
If you find any information incorrect, you have the right to request a correction via Account Settings or by contacting Customer Support.
✓ Right to Delete
Under certain circumstances, you have the right to request deletion of your personal information. We will process such requests in accordance with applicable laws.
✓ Right to withdraw consent
You can withdraw your consent to data processing at any time, but this may affect the availability of certain services.
✓ Right to Erasure
You can cancel your account at any time. After cancellation, we will delete or anonymize your personal information.
6. Cookie Policy
We use cookies and similar technologies to enhance your user experience:
- Essential Cookies:For core website functionality, such as shopping carts and login status
- Performance Cookies:Analyze website usage and optimize performance
- Functional Cookies:To remember your preferences
- Marketing Cookies:Show relevant ads (you can turn off anytime)
You can manage or disable cookies through your browser settings, but this may affect some features.
VII. Policy Updates
We may update this Privacy Policy from time to time. Updated policies will be posted on the website, and we will notify you of significant changes via website announcements, email, or SMS.
Please review this policy regularly to stay informed about the latest privacy protections.
Contact Us
If you have any questions, comments, or suggestions regarding this Privacy Policy, please contact us.
Customer Service QQ: 2928385112
Service Hours: 9:00-21:00 (AI Support Available 24/7)
Email: privacy@mumu.com